Thank you for enrolling at Rays Of Knowledge. We strive to provide highest-quality educational courses, video lectures, and study materials. This Refund & Cancellation Policy outlines the conditions under which refunds or cancellations are processed for digital course purchases on Rays Of Knowledge.
1. Nature of Digital Products & Content Access
All courses sold on Rays Of Knowledge are digital products (online video streaming, downloadable PDF notes, test series). Upon successful payment, full digital access to course lectures and study materials is activated instantly in your Student Dashboard.
2. Refund Eligibility Criteria
We offer a fair and transparent refund framework under the following specific conditions:
- Duplicate Payment / Double Charge: If you were accidentally charged twice for the same course transaction, 100% of the duplicate amount will be refunded immediately without any deductions.
- Technical Access Failure: If you completed payment but cannot access the course content due to a verified technical server issue on our end that our support team fails to resolve within 48 hours, a full refund will be processed.
- Pre-Activation Cancellation: If a student requests cancellation before course content activation or within 24 hours of purchase without streaming any lectures, a refund may be approved after deducting nominal payment gateway processing charges (2-3%).
3. Non-Refundable Cases
Refunds will NOT be granted in the following scenarios:
- If a student has already watched, streamed, or accessed a significant portion (more than 2 lectures) of the course content.
- If a student account is suspended or banned due to copyright infringement, screen recording, or unauthorized credential sharing.
- If the refund request is submitted after 7 days from the transaction date.
- Change of mind after purchasing or personal time unavailability.
4. How to Request a Refund
To request a refund for an eligible transaction, please follow these steps:
- Send an email to raysofknowledge2026@gmail.com or WhatsApp message to Arjun: +91 9773189178 / Rahul: +91 7600658669 with subject line: "Refund Request - [Your Registered Email / Mobile]".
- Include your Payment Transaction ID / Payment Receipt, Date of Purchase, and the specific reason for requesting a refund.
- Our billing team will review your request and respond within 24 business hours.
5. Refund Processing Timelines
Once your refund request is approved by our billing desk:
- The refund is credited back directly to the original payment source (UPI ID, Credit/Debit Card, or NetBanking Account used during checkout).
- Refund processing typically takes 5 to 7 business days depending on your bank's processing cycle and Payment Gateway (Razorpay/Cashfree) settlement procedures.
6. Payment Gateway Support & Escalation
If you have any questions or need immediate payment assistance, please contact our Accounts Support Desk:
Support Email: raysofknowledge2026@gmail.com
WhatsApp Support: Arjun: +91 9773189178 | Rahul: +91 7600658669
Support Desk: Contact Us
